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FAQ's

1. Do you have a location or do I have to provide my own location?

You pick the venue we bring the entertainment and fun! However if you are not sure where to host your party we are glad to recommend a few places!

 

2. Where are you guys located? I would like to visit your office!

Our warehouse is currently located in Anfu Rd and Wukang Rd, but as much as we would like to have you visit us, we are not quite yet ready to have visitors. However if you would like to arrange a meeting, please contact us and we would be glad to arrange a time and place to talk about your upcoming event!

 

3. What is your payment method?

We usually ask for 50% in advance and 50% on the day of the event.

 

4. Can I pay you by card?

Nop, currently we only accept cash payments! Sorry!

 

5. When should we book your services?

In order to ensure availability we recommend you to book as soon as possible, in some cases we are able to organize last minute events, so don't hesitate to contact us ASAP!

 

6. I have a Party Box voucher, when can I use it?

If your voucher does not have a date, you have a period of 1 year to use it from the issue date, we keep record, so ask us!

 

7. I need to call you guys, where can I call you? At what time?

We are glad to answer all your questions on the phone, call us to 18621975150 or 32200977, Monday to Friday 9am to 6pm. Please remember that during weekends it is likely that we can't answer the phone or reply to email's inmediatley as it is possible that we are chasing kids arround at an event or party, but anyway give us a call, you might be lucky! 


8. Why do you guys charge transportation fee?

As much as we would like to fit all the fun into a taxi, its just too much! Volume of things  such as balloons, machines and things that we need for a party full of fun can sometimes be a lot, and a hassle to get into public transportation, which is why we pass on transportation fee to our customer, exactly what our driver charges us we will charge to you!


9. Do you organize parties outside of Shanghai in near by cities?

Yes! There is a higher transportation fee, and a minimum service charge, but we definitely enjoy time off from the city and more if its to celebrate a special occasion! 

10. I hired a photographer from Party Box, what happens with the pictures?

The pictures are for you to use and share with your firends as you like, also in some cases we will use the pictures on our website or facebook page to show others what we can do! 

 

11. I hired a bouncy castle from you guys, but its raining,can I cancel?

Sure! In case of rain, just let us know that you want to cancel the night before and there is no cancelation penalty...


12. I enquired about your services 5 days ago but did not have a chance to reply and now you guys are fully booked, why did this happen?

We probably did not hear back from you, and due to the nature of our services we work on a first come first serve basis, if you will go on vacation or will be unable to reply for a few days please let us know so that we can alert you and let you know.

 

 


 

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